At Avova Fur Leather, we attach great importance to the privacy and security of your personal data.
In this context, the processing and storage of all personal data related to individuals, including our customers and business contacts, who benefit from our products and services, and all individuals associated with Avova Fur Leather, in accordance with the Personal Data Protection Law No. 6698 (“KVKK”), is one of our priorities. In accordance with our role as "Data Controller" under the KVKK, and with full awareness of this responsibility, we would like to inform you about the purposes of processing your personal data, the methods and reasons for collecting your data, your rights regarding the processing of your personal data, and how to exercise those rights in accordance with the application procedures and principles described below.
a. What is Personal Data? Which Personal Data Do We Collect?
Personal data refers to any information that can be associated with your identity (such as your name, surname, TC identity number, etc.), including address and phone number, vehicle and license plate information, family status information, IP address, bank account information, and any other information that can be linked to you (“Personal Data”). Special categories of personal data refer to sensitive personal data such as race, ethnic origin, political opinions, philosophical beliefs, religion, sect, or other beliefs, clothing, membership in associations, foundations, or unions, health, sexual life, criminal convictions, security measures, as well as biometric and genetic data (“Special Categories of Personal Data”). The explanations we provide for Personal Data on this page also include your Special Categories of Personal Data.
In this regard, as Avova Fur Leather, we collect personal data from our customers, business contacts, employees, job candidates, platform (internet / mobile websites and applications) users, visitors, subcontractors, and similar institutions with whom we have business relationships, when necessary, in accordance with the KVKK. The personal data we collect can be detailed as follows:
- Identity Data: Data such as name, surname, TC identity number, and identity photocopy collected from our customers, business contacts, employees, job candidates, platform (internet / mobile websites and applications) users, visitors, subcontractors, and similar institutions with whom we have business relationships.
- Contact Data: Data such as phone number, address, email address, IP address collected from our customers, business contacts, employees, job candidates, platform (internet / mobile websites and applications) users, visitors, and subcontractors.
- Family Member Data: Data about the family members and relatives of our employees, job candidates, and subcontractors and similar institutions collected as required by relevant legislation and/or for the protection of the legal and other interests of our company or the related individual.
- Financial Data: Data such as salary, wage information, bank account information collected from our employees, job candidates, customers, business contacts, subcontractors, and similar institutions with whom we have business relationships based on our legal relationship with them.
- Personal Data: Data related to the employment rights of real persons working with our company collected from our employees, job candidates, and workers from subcontractors and similar institutions.
- Physical Security Data: Security and camera recordings collected from our customers, business contacts, employees, job candidates, visitors, and subcontractors during entry into and while staying in our physical premises.
- Communication and Complaint Management Data: Personal data collected from our customers, business contacts, platform (internet / mobile websites and applications) users, visitors, and subcontractors regarding any request or complaint made to our company.
- Special Categories of Personal Data: Health data, biometric data (such as voice and video recordings), religious beliefs, and information regarding membership in associations, unions, etc., collected from our customers, business contacts, employees, job candidates, visitors, and subcontractors.
- Other Data: Data collected from our customers, business contacts, employees, job candidates, platform (internet / mobile websites and applications) users, and subcontractors for technical processing security, purchasing information, cookies, and other means collected automatically.
b. How Do We Collect/Process Your Personal Data and What Are the Legal Grounds?
We collect your personal data through the following primary purposes and methods, and possibly other methods in the future, either automatically or manually, via verbal, written, or electronic means.
We collect personal data through our internet and mobile platforms (websites and applications), social media accounts operated on behalf of Avova Fur Leather, our customer service center, emails, SMS (text messages), MMS (multimedia messages), commercial offers, printed and electronic forms, business card exchanges, documents provided during visits, third-party businesses, or sources such as trade registers.
Based on the methods above, we process your personal data for one or more of the following legal grounds:
- Your explicit consent,
- Where permitted by applicable laws and regulations in Turkey,
- When processing is necessary for protecting the life or bodily integrity of you or another person, if you are unable to give explicit consent due to physical impossibility,
- When processing is necessary for the performance of a contract entered into between you and us,
- When processing is necessary for fulfilling our legal obligations,
- When your personal data is made public by you,
- When processing is necessary for the exercise or defense of legal claims,
- When processing is necessary for our legitimate interests, provided that your fundamental rights and freedoms are not harmed.
We store all personal data we process in accordance with the KVKK and other relevant legislation, taking all necessary administrative and technical measures, for the period specified by law, and in any case, until the legitimate purposes for which the data was processed cease to exist.
c. Why Do We Process Your Personal Data?
We process your personal data, depending on its nature, for the following general purposes:
- To fulfill the obligations of the contracts entered into by Avova Fur Leather, to provide, produce, sell, deliver, and install the products and services, to develop products and services, and to carry out necessary evaluations and activities for you to benefit from them, including after-sales support and repair services.
- To fulfill obligations arising from consumer legislation and respond to consumer requests.
- To track and evaluate customer and consumer requests and complaints, provide support services, manage customer satisfaction, and conduct planning, statistics, and satisfaction surveys.
- To conduct quality assessment and improvement activities to offer better and more reliable products and services, as well as to audit suppliers, subcontractors, and business partners.
- To carry out advertising, marketing, promotional activities for Avova Fur Leather’s products and services, including informing about new products and services, and to carry out corporate communication activities.
- To carry out CRM (Customer Relationship Management) and marketing activities.
- To organize corporate communication activities, events, and invitations, and conduct market research.
- To improve digital platforms provided to customers and partners, optimize user experience, analyze statistics such as number of users, visit frequency, behavior, and provide personalized content, campaigns, and ads based on user interests and needs, including the use of cookies.
- To ensure the legal and commercial security of those involved with Avova Fur Leather (e.g., planning administrative operations related to communication, ensuring physical security and inspection of company locations, conducting audits of business partners, suppliers, etc.).
- To use legal rights and use transaction records in case of disputes as evidence.
- To determine and implement the commercial, legal, and business strategies of Avova Fur Leather.
- To manage human resources and accounting/financial policies.
- To plan, audit, and manage information security processes.
- To comply with domestic and international regulations and fulfill reporting obligations requested by public authorities.
d. Transfer of Personal Data and Processing by Third Parties
The company may transfer personal data to a third party in accordance with the KVKK regulations. In such cases, the company ensures that the third party complies with this Policy. Protective provisions are included in contracts with third parties.
- Domestic Transfer: Personal data may be transferred to third parties in Turkey, in accordance with exceptions under Articles 5.2 and 6.3 of the KVKK, without requiring explicit consent or with explicit consent of the individual.
- International Transfer: Personal data may be transferred to third parties abroad, in accordance with the same exceptions or with explicit consent. The country must either be recognized as providing adequate protection by the Personal Data Protection Board or the company must obtain written assurances from the foreign data controllers to ensure adequate protection and obtain permission from the Board.
e. Your Rights and Application Procedure
e.1. Your Rights Regarding Your Personal Data
You have the following rights regarding your personal data processed by Avova Fur Leather and its affiliates:
- To learn whether your personal data is being processed,
- To get information if your personal data is being processed,
- To learn the purpose of processing your personal data and whether your personal data is being used for the intended purpose,
- To learn the identity of third parties to whom your personal data has been transferred,
- To request the correction of incomplete or incorrect personal data,
- To request the deletion or destruction of your personal data and to ask for notification of this to third parties to whom your data has been transferred,
- To request the deletion of your personal data if the reasons for processing have ceased to exist or the data is outdated,
- To object to any decision based solely on automated processing of your personal data,
- If your personal data has been processed unlawfully and has caused damage, you have the right to request compensation.
e.2. Application
You can submit your requests regarding your personal data by filling out the application form below:
- Submit it to the consultation office at the company address or send it via notary,
- Submit it via registered electronic mail.
Avova Fur Leather will respond to your requests as soon as possible, and in any case, within 30 days free of charge. If any cost arises, only the fees specified by the Personal Data Protection Board will be requested.
e.3. Complaint
If your request is rejected, if you are not satisfied with the answer, or if you do not receive an answer, you can file a complaint with the Personal Data Protection Board within 30 days from the date you were informed or 30 days from the end of the period where you did not receive a response.
f. Data Controller Identity
The term "Avova Fur Leather" in this document refers to the company located in Turkey, with the following details:
Avova Fur Leather
Address: Marmaracık OSB Mahallesi Kuzey Caddesi No.:12/1, Ergene/Tekirdağ, Turkey
Phone: +90 (282) 686 36 77
Phone: +90 (532) 468 68 46
E-Mail: info@avovakurkderi.com
Application Form under the KVKK
Under the Personal Data Protection Law No. 6698 (“KVK Law”), personal data subjects—defined as the relevant person (hereinafter referred to as “Applicant”)—are granted the right to make certain requests regarding the processing of their personal data as provided in Article 11 of the KVK Law. In accordance with the first paragraph of Article 13 of the KVK Law, any applications regarding these rights must be submitted to our Company, as the data controller, in person, in writing in Turkish, and through the methods specified by the Personal Data Protection Board (“Board”).
Below are the details regarding how written applications should be delivered to us.
In accordance with the Communiqué on the Procedures and Principles for Applications to the Data Controller (dated 10/03/2018, R.G. No. 30356), the following information is required to be included in applications:
Information to be Provided During the Application:
- First and last name and, if the application is in writing, the signature,
- For Turkish citizens, the Turkish Republic Identification Number; for foreigners, their nationality, passport number, or, if applicable, their identity number,
- The address of residence or business address for notifications,
- If applicable, the email address, telephone, and fax number for notifications,
- The subject of the request
Additionally, any relevant information and documents regarding the subject should be attached to the application.
If you wish to make an application regarding your personal data, the application form below must be completed in full. This application form has been prepared to determine your relationship with our Company, to fully identify any personal data processed by our Company, and to ensure that a correct and timely response is provided to your application in accordance with legal deadlines. For the purpose of mitigating any legal risks arising from unlawful or unfair data sharing, and particularly to ensure the security of your personal data, our Company reserves the right to request additional documents and information (such as a copy of your ID card or driver’s license) for identity and authority verification. In the event that the information provided in your application is incorrect, outdated, or if an unauthorized application is made, our Company shall not be held liable for any requests arising from such incorrect information or unauthorized application.
Your applications submitted to us will be responded to in writing free of charge within a maximum of thirty days from the date of receipt, depending on the nature of the request, in accordance with the second paragraph of Article 13 of the KVK Law.